Oddly enough, I was actually awake at 11:06 PM the following evening (27 hours after the rental terminated). I was excited to continue to use Turo over the coming months until my Mustang Mach-E arrives. I submitted a very positive response, though I was honest regarding “responsiveness” due to the six-hour reply lag and figured that was that. We barely used the car, total miles were well under the 200 mile limit (likely under 100). Turo requires a limited number of photos for check-in, basically driver’s side, passenger side and the front and rear on the outside and the mileage and petrol level on the inside. I dropped them off at home to start on the pizza and my wife followed me back over to the drop-off location. One 17 year old male (human) and one 14 year old female (also human) successfully shuttled back to Virginia, ready for a fun pre-holiday weekend. I drove out, picked them up, no drama, easy day. My older kids split time with between my house and their mother’s, about 50 minutes away in Maryland. My youngest had ice hockey, so I dropped him there and set off to pick the other two. Then I set about doing it’s sole chore, dropping off and picking up kids. The app unlocked the vehicle, I completed the check-in process and was off. I got no response until six hours later (so much for the “Response Time: 1 minute” rating), so I killed some time and grabbed lunch. I sent the host a note earlier in the day saying that I would be walking over and asked if it would open before noon (my rental start time) if I arrived earlier. The vehicle was new enough that I could use the Turo Go app to unlock it. I was quite pleased with my Turo experience initially. It even had temp tags! Everything seemed smooth Stay tuned for an amazing update at the end. Here’s what happened and how you can avoid it as a consumer. This was my first Turo rental and it very much went sideways resulting in a surprise $170. I fired up the Turo app and found a great looking Ford Bronco Sport available nearby at a reasonable price. Well, recently we had a confluence of events where the kids all had to go in different directions and we only had one vehicle. Since then I’ve been getting by on press loaners and our family SUV. The used market was so crazy that I sold my BMW M4 back in October. If you follow my column here at Hooniverse, you’ll know that I’m currently without a primary car.
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