You don’t need to call customer service to get help with the most common problems. You can address most of the typical problems with an order by using the help features in the app. Visit to report common issues Common Uber Eats problems & solutions
First, find the order that you’re having an issue with, then select an issue from the menu.Īfter you submit the issue, a message thread with Uber customer support will begin. The tools at are similar to the ones in the “Get help” section of the Uber Eats app. After you sign in, you will be able to select from your orders and select the problem you had with the order. You can also contact Uber Eats customer service at /ubereats. Depending on the situation, you may receive a partial or full refund.
Problems with applying promotions and free creditsĪfter you select an issue and provide more detail, a conversation thread with Uber customer support will begin.The ‘Get Help’ feature is where you can report common issues like: Every order has a “Get help” button that leads to customer service options
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